ServiceNow Blog

<br/><br/><button ng-click="clearFields()" class="btn btn-danger action-btn pull-left">Click to reset fields</button> <textarea id='results_q' rows="10" cols="100">{{c.duplrecordsList}}</textarea> ---------- function($scope) {   /* widget controller */   var c = this; $scope.clearFields = function() {         //console.log("message", 'run the op');                document.getElementById("tbl_name").value='';                                     document.getElementById("dupl_field").value='';                                     document.getElementById("custom_query").value=''; //--on a textarea: c.duplrecordsList='';                                       }; }

slightly clunky way and perhaps not ideal, but it works navigate to the history entry. the sysid corresponds to the id of the record changed var grSHS=new GlideRecord('sys_history_set');//--record history if (grSHS.get('id', '8cf2d354db733f403c304662159619a2')){ var grSHL=new GlideRecord('sys_history_line');//--history grSHL.addQuery('field', 'assignment_group'); //--or whatever field has changed grSHL.addQuery('set', grSHS.sys_id); grSHL.addQuery('oldISNOTEMPTY^newISNOTEMPTY'); grSHL.orderBy('sys_created_on'); grSHL.query(); while(grSHL.next()){   gs.print(grSHL.sys_id);   gs.print(grSHL.old);   gs.print(grSHL.old_value); } } //--or in a script include: call it this way: gs.print(si.getAuditHistory_previousValue('8cf2d354db733f403c304662159619a2', 'assignment_group')); getAuditHistory_previousValue: function(SYSID, FIELD_CHANGED){                   

set the UI action as 'client' script: function trigger_new_approval_ritm(){                 var res=confirm(getMessage(ritm.changeapprovalgrp'));                 if (res){                                 alert(getMessage(‘ritm.approvalgroup.resendemails'));                                 gsftSubmit(null, g_form.getFormElement(), 'resend_email'); //--MUST call the 'Action name' set in this UI Action                 } } if (typeof window == 'undefined'){                 resend_approval(); } function resend_approval(){                 var grRITM=new GlideRecord('sc_req_item');                 if (grRITM.get('sys_id', current.parent)){                                 var grApprGrp=new GlideRecord('sysapproval_group');                                 grApprGrp.newRecord();                                 grApprGrp.parent=current.parent;                                 grApprGrp.

(function executeRule() {   var grCI = new GlideRecord('cmdb_ci');   grCI.addNotNullQuery('x_tori2_addm_key');   grCI.query();   var dataStr = 'name,x_tori2_addm_key,sys_id,sys_class_name\n';   while (grCI.next()) {     dataStr += grCI.getValue('name') + ','     + grCI.getValue('x_tori2_addm_key') + ','     + grCI.getUniqueValue() + ','     + grCI.getValue('sys_class_name') + '\n';   }   var user = new GlideRecord('sys_user');   user.get(gs.getUserID());   var gsa = new GlideSysAttachment();   gsa.write(user, 'uControl.csv', 'text/csv', dataStr); })();

ServiceNow Broadcast an event to workflow https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=r_WF-broadcastEvent_S_S   https://developer.servicenow.com/dev.do#!/reference/api/tokyo/server_legacy/c_WorkflowAPI#r_WF-broadcastEvent_S_S   /where current is a task record with a workflow context var wf = new Workflow().getRunningFlows(current); while (wf.next()) { new Workflow().broadcastEvent(wf.sys_id, 'resume' ); }

some useful UNIX commands e.g. via Putty downloading the agent folder for a manual MID server upgrade: use curl url curl https://install.service-now.com/glide/distribution/builds/package/mid/2019/11/28/mid.newyork-06-26-2019__patch4-11-21-2019_11-28-2019_1046.linux.x86-64.zip   -o madridpatch9.zip MID Server Stop/Start/Status commands stop the MID server: using command sudo /usr/bin/systemctl stop mid start the MID server: using command sudo /usr/bin/systemctl start mid status of MID: /usr/bin/systemctl status mid rename the agent folder to old_agent using: mv agent old_agent_nov2019 delete operations delete folder and contents: rm -rf <folder_name> delete file: rm <file_name> restore backup files navigate to the folder run commands to restore backup files: cp config.xml /app/midserver/agent/ cp wrapper-override.conf /app/midserver/agent/conf/ cp agent_keystore.jks /app/midserver/agent/keystore/ cp

ServiceNow Blank Strings Regex Check //--blank strings var inValid = new RegExp("[\\s]"); var bres= inValid.test("thisisatest"); gs.print(bres);

called via scripted rest endpoint script include logic: ======================= getOpenRequests: function() {         //--Courtesy of  https://snprotips.com/blog/2016/7/15/scripted-rest-apis-in-servicenow-how-to-retrieve-catalog-item-variables         //--done this way due to issues with gliderecord/memory leakage!!         var responseObj = {};                 try {             //gs.log('1:' + this.LINUX_SERVER_REQ);             /*test it this way:                var si= new _ansible_servicerequest();                var sRes= si.getOpenRequests()                gs.print('result:\n ' +JSON.stringify(sRes));             */             var itemSYSID = this.LINUX_SERVER_REQ;             var grTasks = new GlideRecord('sc_task');             grTasks.addActiveQuery();             grTasks.addQuery('request_item.cat_item=' + itemSYSID);                                                 grTasks.orderBy('number');