ServiceNow Scriptable service catalog variables - update a variable https://docs.servicenow.com/bundle/paris-application-development/page/script/server-scripting/concept/c_ScriptableServiceCatalogVariables.html e.g. back-fill a missing variable var gr = new GlideRecord ( 'sc_req_item' ); gr . addActiveQuery (); gr . addQuery ( 'cat_item' , '8e6430cadbaf9c1011eaa0214b96xxxx' ); //--general request gr . query (); var bUpdate = false ; //bUpdate=true; var iCount = 0 ; while ( gr . next ()) { if ( gr . variables . request_type == '' ) { gs . print ( gr . number ); iCount ++; if ( bUpdate ) { gr . variables . request_type = '38' ; gr . update (); //break; } /*var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(gr.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i = 0; i < vs.s...
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