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This is actually available to view from the incident within agent workspace https://docs.servicenow.com/bundle/paris-it-service-management/page/product/itsm-workspace/task/create-inci-from-chat-workflow.html in terms of copying chat to incident work notes, some ideas have been explored on the community: https://community.servicenow.com/community?id=community_question&sys_id=65008448dbc43c501cd8a345ca9619a9 [ and: https://community.servicenow.com/community?id=community_question&sys_id=19398fe1db5cdbc01dcaf3231f9619ec   https://community.servicenow.com/community?id=community_question&sys_id=bba79397dbd144985129a851ca9619f8    ]

see the link:   inTune

  _formatDateforInc : function ( UTC_date ) { //--UTC format from Dynatrace: 02:39 (UTC) 28.07.2021 //--make it ServiceNow friendly var sReturn = "" ; try { var sUTC = UTC_date ; var sUTC_Arr = UTC_date . split ( "(UTC)" ); var sDtTr = sUTC_Arr [ 1 ]. trim (); var sDateOrderedArr = sDtTr . split ( "." ); var sDateOrdered = sDateOrderedArr [ 2 ]+ "-" + sDateOrderedArr [ 1 ]+ "-" + sDateOrderedArr [ 0 ]; //--2021-07-28 gs . print ( sDateOrderedArr [ 2 ]); var sDateFormatted = sDateOrdered + " " + sUTC_Arr [ 0 ]. trim () + ":00" ; var sGDTDate = new GlideDateTime ( sDateFormatted ); //--this appears to take care of UTC-GMT/BST out of the box /* var sBST = this._checkBST(sUTC_Arr[1].trim()); if (sBST=='BST'){ //--add an ...

ServiceNow REGEX grab the following string: between 2 words to get the value highlighted in yellow:  [code]<h3>OPEN Problem P-2107xxx in environment <i>Non Production</i></h3><br /><small> Problem detected at: 02:39 (UTC) 28.07.2021 </small><hr /><b>1 impacted application</b>< regex: var sDetails = grPrb . details + "" ; var testRE = sDetails . match ( " at: (.*) </small " ); gs . print ( testRE [ 1 ]); *** Script: 02:39 (UTC) 28.07.2021

  you can then grab a const from within another script include like so: var sExistSource=Dynatrace_CONST . DYNATRACE_EXISTING_SOURCE

Example usage: var grIncAlertTask = new GlideRecord('incident_alert_task'); if (grIncAlertTask.get('e84465641b026010f0dc85e4464bxxxx')) { var util = new mimDateUtil(grIncAlertTask.incident_alert.source_incident); util.setTimeFormat('hh:mm'); gs.print(util.formatDateField('sys_created_on')); } Script include: var mimDateUtil = Class . create (); mimDateUtil . prototype = { initialize : function ( gr , sDateFormat , sTimeFormat ) { this . gr = gr ; if (! sDateFormat ) this . setDateFormat (); if (! sTimeFormat ) this . setTimeFormat (); }, setDateFormat : function ( sDateFormat ) { this . sDateFormat = sDateFormat || 'dd-MM-yyyy' ; }, setTimeFormat : function ( sTimeFormat ) { this . sTimeFormat = sTimeFormat || 'hh:mm:ss' ; }, formatDateField : function ( sField ) { var sReturn...

 note an ACL may prevent you from doing this (may require elevated privileges) so may need to tick the admin overrides to view it on the ACL

 based on ref: http://www.servicenowguru.com/system-ui/ui-macros/adding-referenced-records-leaving-form/ (note this is a very old article so there may be better ways of doing this!) this adds a little + icon next to the caller field: notes : Show add/edit user macro icon on a reference field Activate by: – Setting the active field in this macro to true – Adding the attribute to a dictionary field: ref_contributions=_add_edit_user_modified sys property : the UI Macro : condition to hide/show the + icon <j:if test = "${(gs.getUser().getDepartmentID() == (gs.getProperty('hmcts.department')))&amp;&amp; gs.hasRole('itil_edit')}" > Full XML - view to set highlighted in green (view can be specified under system UI> views): <? xml version = "1.0" encoding = "utf-8" ?> <j:jelly trim = "false" xmlns:j = "jelly:core" xmlns:g = "glide" xmlns:j2 = "null" xmlns:g2 = "null...

 sort by average execution time and consider the big ones!

 look for the out of the box scripts with g_form.submit() for examples the following example involving a dialog window needs to ensure the mandatory worknotes do not interfere with form submission. Form submit script highlighted var _canSubmit = false ; var _dialog; function onSubmit () { if ( _canSubmit ) { return true ; } /* */ //Check for Assignment Group if ( g_form . getValue ( 'assignment_group' ) == g_scratchpad . hoth_assignmentGroup && g_scratchpad . serviceOfferingAntenna == true ) { var wNote = g_form . getValue ( 'work_notes' ); //If Work note updated if ( wNote != '' && wNote != null ) { g_form . setMandatory ( 'work_notes' , false ); //--don't block form submission g_form . clearMessages (); //Alert user to remove any Sensitive data /*-replace JS confirm wi...