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Virtual Agent / Agent Workspace: create incident from chat / copy chat to worknotes

This is actually available to view from the incident within agent workspace



https://docs.servicenow.com/bundle/paris-it-service-management/page/product/itsm-workspace/task/create-inci-from-chat-workflow.html


in terms of copying chat to incident work notes, some ideas have been explored on the community:

https://community.servicenow.com/community?id=community_question&sys_id=65008448dbc43c501cd8a345ca9619a9

[ and:

https://community.servicenow.com/community?id=community_question&sys_id=19398fe1db5cdbc01dcaf3231f9619ec 

https://community.servicenow.com/community?id=community_question&sys_id=bba79397dbd144985129a851ca9619f8   ]

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