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ServiceNow Event Management: alter the run remediation options that appear under Quick Responses

 

 

 to get your custom sub-flow to appear under the run remediation box,

go to the following alert management rule:

 

 

 then go into the actions tab, scroll down to the remediation subflows list and replace the OOTB with your custom flow, ensure the execution is set to 'manual' or 'both' - usually both if automated alerts are to be created


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