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  Key questions answered Question                                                          Answer 1) Is it possible to prevent the timeout timer so that users remain in the queue of an available agent?  When an End User initiates chat a work item is created as a chat and routed to an available agent to accept/reject it.  We can set time out for how long it should stay with the available agent till he accepts/rejects by going to 'Reassign on timeout' and changing the 'Timeout' field value (Days and Hours, Minutes, Seconds)  Please refer to the below Product Documentation for the same.  Configure agent assignment rules :  https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/advanced-work-assignment/task/awa-create-assignment-rule.html However, if you want to inc...

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 see the KB   (ServiceNow )

ServiceNow instance url  var env = gs.getProperty('instance_name');  gs . getProperty ( 'glide.servlet.uri' );   ServiceNow

  https://quizlet.com/search?query=servicenow-certified-system-administrator&type=all

  the hasRoles() method The hasRoles() method is still available, but is deprecated in the Geneva release. Use the hasRole(role name) method instead. If you do use the hasRoles() method, note these changes   (see https://docs.servicenow.com/bundle/sandiego-platform-security/page/administer/contextual-security/concept/explicit-roles.html )

 just happened to notice this handles , as well, so CHG003043x,CHG003043x,CHG003045x,CHG003046x,CHG003045x will work just fine the search will reorder it to replace , with carriage return anyway (ServiceNow )

    https://www.servicenow.com/uk/trademarks.html (ServiceNow )

 format: https://<instancename>.service-now.com/change_request.do?CSV&sysparm_query=numberINCHG5008552,CHG5008551&sysparm_fields=number,sys_id 

  https://community.servicenow.com/community?id=community_article&sys_id=146dd84adbc8b45014d6fb2439961969

 am also querying with ServiceNow why the date appears to be out by a day...   (ServiceNow)