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ServiceNow picking up the SMS from major incident workbench and adding it to the incident activity trail

 Business rule:


 

 

 

 

script:

 

(function executeRule(current, previous /*null when async*/ ) { do_sleep(5000); function do_sleep(milliseconds) { var start = new Date().getTime(); for (var i = 0; i < 1e7; i++) { if ((new Date().getTime() - start) > milliseconds) { break; } } } var notifyMsg = new GlideRecord('notify_message'); notifyMsg.addQuery('source', current.sys_id); notifyMsg.addEncodedQuery('sys_created_on>=javascript:gs.beginningOfLastMinute()'); notifyMsg.query(); if (notifyMsg.next()) { var inc = new GlideRecord('incident'); inc.addQuery('sys_id', notifyMsg.source.incident_alert.source_incident); inc.query(); if (inc.next()) { var msg = notifyMsg.body; inc.work_notes = '---SMS Comms---' + '\n' + msg; inc.update(); } } })(current, previous);


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