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ServiceNow get parent CI in the service mapping hierarchy (impacted Services) (Event Management)

ServiceNow get parent CI in the service mapping hierarchy (impacted Services) (Event Management)

 thanks to this article

(also check this relationship for event management

/nav_to.do?uri=sys_relationship.do?sys_id=92a423c993372200833b76df067ffbc9

)

example:

var grAlert=new GlideRecord('em_alert'); if (grAlert.get('number', 'Alert00152xx')){ var ciu = new CIUtils(); var services = ciu.servicesAffectedByCI(grAlert.cmdb_ci); gs.print(services); }




(ServiceNow )

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